Current Vacancies

Social Action and Volunteering Lead

Main purpose of the role:

This role has been developed to work alongside colleagues to embed a culture of volunteering and social action within the charity. You will be responsible for:

  • Working alongside our families (disabled young people, their siblings, and their parent carers) to identify improvements in services aimed at disabled children and young people.
  • Recruiting and supporting volunteers (with lived experience of a disability or an impairment) in developing and delivering a range of social action and volunteering projects that contribute specifically to the vision and mission of the charity.
  • Utilising a range of approaches that amplifies the voices of families so that their input is central to processes, services and systems that affect their lives.


Key responsibilities:

  • Consult with families with disabled children about issues important to them and their lives.
  • Work with others within Friends and Families in encouraging individuals with lived experience of disability to get more involved with the charity through volunteering and/or social action projects.
  • Recruit, train and coordinate a team of volunteers who will help deliver key projects.
  • Ensure that all volunteering is carried out in accordance with our relevant policies (such as volunteering and safeguarding).
  • Identify in partnership with staff and volunteers a number of social action projects that could make a positive contribution.
  • Coordinate an annual event celebrating the contribution and impact of the volunteers and social action projects.
  • Work in partnership with other agencies with shared interests and values to maximise impact and outcomes.
  • Support our two neurodivergent peer support workers to develop through their youth work apprenticeship.
  • Monitor and evaluate outcomes and impact both for the individuals volunteering and the areas of focus though volunteering or social action.
  • Prepare and deliver presentations to promote the work of the charity through volunteering and social action.
  • Ensure up-to-date records are held on the charity’s database and in network folders in-line with GDPR and the charity’s data protection policy.
  • Proactively contribute to the achievement of the charity through individual and team effort.


Additional responsibilities:

  • Commit to ongoing professional development to meet the evolving demands of the role.
  • Represent Friends and Families externally as and when required, always acting in a professional manner in accordance with the organisational values.
  • To attend and participate in supervision and appraisal in accordance with Friends and Families performance management systems.
  • Prepare reports on your activities as required by your line manager.
  • Work in line with all the charity’s policies and procedures including data protection, safeguarding, health and safety, volunteer, finance, equality, and diversity.

Any applicant who is offered employment will be subject to an enhanced DBS check from the Disclosure and Barring Service before the appointment is confirmed. This will include details of cautions, reprimands, or final warnings as well as convictions. Applicants will have the opportunity to discuss any disclosure information before a final decision is made as part of the post-interview process.

Person Specification:

Utilizing your skills and experience from the charity, commercial or public sector, you will develop and lead a small team of volunteers to deliver specific social action projects alongside our direct delivery staff team. 

As our ideal candidate, you will be self-motivated, with the ability to actively listen and energise others into action through a range of participative and empowering approaches.


  • Minimum 5 GCSEs, A-C grade (or equivalent) in English and Maths.
  • Further or higher education qualification in youth and community work (or related fields of work).
  • An understanding of the needs of people with disabilities and the impact this will have on families and communities.
  • Ability to develop and maintain positive boundaried relationships with service users.
  • An understanding of the impact of trauma and the application of a trauma-informed approach to practice where applicable.
  • Have a clear understanding of safeguarding and safe practice – adults and children including contextual safeguarding approaches.
  • Successful track record in working with young people and adults interested in volunteering.
  • Understanding of the processes involved in recruiting, training, and coordinating volunteers.
  • Ability to build and maintain relationships with individuals, families, and community groups.
  • Proven ability to work on multiple projects at one time.
  • Articulate and persuasive communicator (both verbal and written) with the ability to deliver high-quality presentations.
  • Excellent organisational skills and attention to detail.
  • Can work under pressure to deadlines and on a variety of tasks at any one time.
  • Good IT Skills and experience in using a database.
  • Professional approach to work and can apply best practice to all tasks.
  • Ability and willingness to work unsociable hours including weekends and evenings.
  • Full, clean driving license and access to a car (business-use insurance required).


  • A JNC recognized youth and community qualification.
  • Lived experience of disability or an impairment.
  • Experience of working in the voluntary sector.


Employment terms:

  • Reports to: Wellbeing Lead
  • Hours of work: 18.75 per week (sometimes worked flexibly)
  • Salary: £24,000 pro-rata (£12,000 per annum)
  • Location: Virginia House Centre, Peacock Lane, Plymouth, PL4 0DQ
  • Contract: Permanent (subject to funding)


Application Process:

To apply, please download and complete the application form using the personal specification to demonstrate your suitability for the role. Once done, please email it back along with a covering letter to

Deadline: applications to be received by noon on 2nd May 2022



Interviews to commence w/c 16th May 2022

If you require any more information on the job role, please contact Fran Sampson at Fran will then organise an informal telephone conversation explaining more about the position.

Application Pack:

Job description and person specification

Application form

Equal opportunities form