Friends & Families of Special Children takes confidentiality very seriously. We aim to provide a high standard of service & give an assurance to people who use our services, that information will be treated in a confidential manner.
Staff & volunteers can also expect the same standard of confidentiality.
We comply with the Data Protection Act and this Confidentiality policy should be used in conjunction with our Data Protection Policy & procedures, which covers all aspects of storage of personal data & its disclosure to others.
2. STATEMENT OF INTENT
- Only ask for information we require in order to provide you with the correct support.
- Treat your information in confidence.
- Talk to you in a suitable place where you cannot be overheard.
- We will not help you pass on false information to another person or organisation.
- If we have to share your information with another person or organisation we will follow our guidelines as set out in this policy & the Data Protection policy.
- Review our working practices on a regular basis.
- Be given a private interview when required or at your request.
- Be able to see your records until they are destroyed in accordance with the practices of the individual department or project, which holds them in compliance with the Data Protection Act.
- The Chairman retains overall responsibility for the implementation of this policy.
- The Committee is responsible for reviewing and updating this policy.
- Facilitators are responsible for implementing this policy within their workplace.
- You are required to adhere to this policy.
4. A CONFIDENTIAL SERVICE
When we need to obtain information from you we will do so in a private room or a private space.
When you first make contact with us, we may ask you to provide personal details or provide sensitive information. This is in order to assist you. How much a member of staff or volunteer needs to know about you will depend on the nature of your request for assistance.
Our Data Protection policy covers how this information is held & outlines when we may have to share this information with another person or organisation without your permission, when the law requires it.
Similarly, with the authority of the Chairman or Secretary in his/her absence, we would pass on information if you put yourself or a third party at risk.
5. SHARING INFORMATION WITHIN FRIENDS & FAMILIES OF SPECIAL CHILDREN
Staff and volunteers will only share information on a need to know basis.