• Our mission is to make families with disabled children feel valued and experience the best quality of life possible
    Friends and Families of Special Children - Mobile Slide One

    We continue to provide support during COVID-19 Find out more

Privacy Policy

1. INTRODUCTION

Friends & Families of Special Children takes confidentiality very seriously. We aim to provide a high standard of service & give an assurance to people who use our services, that information will be treated in a confidential manner.

Staff & volunteers can also expect the same standard of confidentiality.

We comply with the Data Protection Act and this Confidentiality policy should be used in conjunction with our Data Protection Policy & procedures, which covers all aspects of storage of personal data & its disclosure to others.

2. STATEMENT OF INTENT

We will:

  • Only ask for information we require in order to provide you with the correct support.
  • Treat your information in confidence.
  • Talk to you in a suitable place where you cannot be overheard.
  • We will not help you pass on false information to another person or organisation.
  • If we have to share your information with another person or organisation we will follow our guidelines as set out in this policy & the Data Protection policy.
  • Review our working practices on a regular basis.

You will:

  • Be given a private interview when required or at your request.
  • Be able to see your records until they are destroyed in accordance with the practices of the individual department or project, which holds them in compliance with the Data Protection Act. 

3. RESPONSIBILITIES

  1. The Chairman retains overall responsibility for the implementation of this policy.
  2. The Committee is responsible for reviewing and updating this policy.
  3. Facilitators are responsible for implementing this policy within their workplace.
  4. You are required to adhere to this policy.

4. A CONFIDENTIAL SERVICE

When we need to obtain information from you we will do so in a private room or a private space.

When you first make contact with us, we may ask you to provide personal details or provide sensitive information. This is in order to assist you. How much a member of staff or volunteer needs to know about you will depend on the nature of your request for assistance.

Our Data Protection policy covers how this information is held & outlines when we may have to share this information with another person or organisation without your permission, when the law requires it.

Similarly, with the authority of the Chairman or Secretary in his/her absence, we would pass on information if you put yourself or a third party at risk.

5. SHARING INFORMATION WITHIN FRIENDS & FAMILIES OF SPECIAL CHILDREN

Staff and volunteers will only share information on a need to know basis.

What our friends and families say...

Thankyou family and friends for being there for me it’s been unbelievable, but you guys are always there for a chat or advice xx 

Helen”

Thank you, as always, for a fantastic event. Daisy had a great time x

Andy Smith”

24.02.20

Morgan had a fantastic time this is her 2nd time of joining fun and freedom activities and is enjoying it very much and looks forward to the next so thank you 

Charlie Harris”

24.02.20

These guys are absolutely amazing! If you are a family with a SEN child this charity is great to connect with. There is activities provided for different groups; children with additional needs, children with severe additional needs, siblings of Sen children and family activities. Plus they are an important hub of any information you may need. Oscar is part of their ‘adventure club’ and this gives him bags of opportunities to access so many different things – pizza making at Prezzo, archery, day trips out, access to a hydro pool. Just to name a very small amount. No judging, full support and a chance to connect to other families just like ours 

Jolene Cumes”

24.02.20

Lovely activities for both the children with send and the rest of the families. The workers really understand the situation and are very supportive. We have used the lending library and family support services. Thank you for allowing my youngest to have a break from being a carer 

Chloe Botterill”

20/02/20

Attended a session about sensory processing, was very well presented. Loved the idea of practical experiments putting yourself into a child with processing disorders shoes to see the world from their point of view. Really helpful information.

Donna Potter (parent) Jan 2020

I would highly recommend friends and family of special children. I think all the staff are fantastic, very friendly, helpful and do an amazing job. as a family with 3 sen children you guys are a god send with the activities and workshops you put on for families and the children. We really love the lending library and wish we had found you guys years ago. It would have saved us loads money lol. Thank you and keep up all the good hard work. You help us so much as a family 😍 x

Helen Blaco October 2019

“The emotional support I received from my befriender was fantastic and the opportunity to off load and reveal my concerns and fears was like having a huge weight lifted off my shoulders.”

Gareth Allen (parent)

Absolutely amazing charity that offer amazing support to the whole family and lovely breaks for the siblings. My daughter has benefited from days out with the fun and freedom club and adores Brett as he always makes her smile and feel comfortable. My son has autism and ADHD so sometimes life can be a little stressful for her so a days break away to enjoy herself with other children who experience similar things is amazing. It gives her a chance to play and be herself. The family events are always so fantastic as well and so are the events for the disabled child. Friends and family really are such an amazing charity that really cares. Thank you for all your hard work and dedication.

Jodie Jones (parent) June 2018

“Not only does the charity provide exciting experiences for the children but can also help with much needed support for the parents.  Being a parent of a disabled child can at times be very lonely and isolating.  To meet with other parents on these activity days is a breath of fresh air and helps you to realise that there are many other people like you facing the similar day to day challenges of having a disabled child.  From our personal experiences we can share stories, offer help and advice and even make new friends.”

January 2018

“Thank you to all staff for looking after our kids at Magdalen Farm. Oliver has really enjoyed himself and can’t wait till the next time.”

August 2017

“What a fantastic friendly welcoming place. We visited for the first time this morning for help to fill in a DLA form for our eldest daughter. We were given great help and advice with something we found very overwhelming and difficult.”

February 2017

“It was the best day ever being able to go swimming as a family with her little sister who can only use a hydrotherapy pool. We’re so grateful we can have unforgettable days out thanks to the events you put on. We can thank you enough.”

May 2016

“Thank you, yet again, to Friends & Families of Special Children for providing opportunities for my son that I never thought he would be able to do.  During the summer he was able to have surfing lessons and enjoy other water sport activities organised by the charity.   When we arrive at the sessions they are always very well planned and as parents we have no explaining to do and even better no apologising for our child’s behaviour!  The staff have an amazing understanding and empathy on the needs of various disabilities of the children and this helps to keep everyone relaxed and happy including the parents/carers!”

October 2015

Activity Calendar

All face-to-face events have been postponed at this time. We are however running Zoom sessions on an individual and group basis. Sessions are available for the whole family. If you're looking for advice, support, or a general get together, please get in touch to schedule info@friendsandfamilies.org.uk | 01752 204369.

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